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Shipping & Policies

Shipping

All orders over $99 will be shipped FREE of charge via Standard Ground Shipping within the continental United States. We currently ship to Alaska, Hawaii, Guam and US Territories. Orders under $99 will be charged a shipping rate based upon weight (listed in the table below). A Delivery confirmation number for your package will be sent to you via email as soon as we ship your order.


To be sure that you are receiving our emails (order confirmation, shipping confirmation, etc.) please add "customer-service@totaldiabetessupply.com" to your "approved sender", "whitelist" and/or your "address book". Orders received after 2:00 p.m. EST will be shipped the following day. Saturday or Sunday are not counted in delivery time for Next Day Air and Second Day Air Orders.


Inclement Weather Advisory
Deliveries may occasionally be delayed due to inclement weather. Please check directly with the delivery carrier (UPS or USPS) for your order if your package has been delayed. Total Diabetes Supply is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions.

 

 

Shipping Rates - Over $99 FREE Ground Shipping

*Due to Weight some Products DO NOT Qualify for FREE Shipping


Weight Ground Shipping Priority Shipping 2nd Day Air Next Day Air
Up to 1 lbs $6.95 $12.95 $15.95 $32.95
1.1 to 2 lbs $9.50 $15.95 $18.95 $36.95
2.1 to 4 lbs 11.50 $18.95 $21.95 $39.95
4.1 to 5 lbs $12.95 $24.95 $27.95 $41.95
5.1 to 10 lbs $14.95 Not Available $31.95 $44.95
10.1 to 20 lbs $19.95 Not Available $38.95 $52.95
20.1 to 50 lbs $32.95 Not Available $69.95 $98.95
50.1 lbs and up $38.95 Not Available $98.95 $110.95

 

Estimated Delivery Times From Our Florida Warehouse

*Most orders ship within 24 hours. Please call for expedited shipping to HI and AK.


  Ground Priority 2nd Day Air Next Day Air
Transit Time Up to 5 Business Days 2-3 business days 2nd business Day by 5:00pm Next business day by 3:00 PM

 

International Shipping Now Available for Your Diabetes Supplies!

Total Diabetes Supply has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.

 

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information

 

Returns Policy

We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by Total Diabetes Supply for a full credit or refund for up to 7 days from the date of delivery. Returned Item must be in new condition with original unopened packaging. We're sorry, but we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Please note that this includes breaking the original manufacturer seal. For example, a box of syringes cannot be returned if the outside seal is broken, even if the individual bags of syringes inside the box remain untouched.


Items returned in new condition with original packaging more than 7 days after delivery date will be charged a 20% re-stocking fee, over 3 months it is a 50% restocking fee and over 6 months the item is unreturnable.. Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at (877) 977-7709 or by e-mailing us at customer-service@totaldiabetessupply.com


Before returning anything, Customer must call or email Custumer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you.


If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us. Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.


All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.


*If you are sent short-dated products, please contact our customer service department to make arrangements to exchange the product for one with a longer expiration date.


We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photographical errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.


 

Secure Shopping

At Total Diabetes Supply, credit card security is one of our top priorities, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, Total Diabetes Supply uses technologies and policies such as limited access data-centers, firewall technology; secure socket layer certificate authentication and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your Internet activities.


Our website, www.totaldiabetessupply.com is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; such as Internet Explorer 5.01 or higher, Firefox 0.8 or higher, Safari 1.2 or higher and Netscape Navigator 4.0 or higher. We go the extra mile for you by using third party security measures such as GeoTrust Secure and Authorize.net SSL technologies.


You can shop at www.totaldiabetessupply.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.


The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.


www.totaldiabetessupply.com is registered with the Authorize.Net Verified Merchant Seal program.

 

Total Diabetes Supply is PCI Compaint. PCI Compliance Certificate.

 

 

 
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