International Shipping Policies
International Shipping Rates:
|Weight||Canadian Customers||Australia & Mexico|
|0 lb to 0.5 lb||$10.00||$15.00|
|0.6 lb to 1 lb||$16.50||$23.00|
|1.1 to 2 lbs||$21.00||$30.00|
|2.1 to 4 lbs||$33.00||$37.00|
Over 4 lbs? Call for Rates 877-977-7709
Total Diabetes Supply ships most packages to U.S. territories, Mexico, Canada and Australia via USPS. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
Orders can take up to 7 business days to process and be shipped. You will be emailed tracking information for your order. Please allow 1-4 weeks for delivery.
*Due to recently enacted data privacy regulations, we no longer offer shipping service to the UK or EU countries. We apologize for any inconvenience.
PO BoxesOrders to international P.O. Boxes will be shipped with USPS and then delivered by your local post office or other carrier. Tracking information is not available. Delivery can take up to 2-4 weeks.
Customs and DutiesAll applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Total Diabetes Supply cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
Canadian CustomersFREE SHIPPING TO CANADA ON ORDERS OVER $249 USD
Now, in order to better service our Canadian Customers, orders over $249 ship free to Canada! Simply Select "Canada Free Shipping" as your Shipping Method.
Certain items are excluded from this offer based on the item's characteristics. Look for the following under these items: *Excluded from Free Shipping
The $249 order total is calculated after all rebates and bundle discounts have been applied. Gift Cards, freight charges, duties, and taxes do not count towards the qualifying order total.
Transit time is up to 8 days.
GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.
Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.
You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada)
1-800-461-99991-800-461-9999. If you are outside of Canada, please call 1-204-983-35001-204-983-3500 or 1-506-636-50641-506-636-5064.
International Exchange Rates:All prices shown on Total Diabetes Supply.com are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and Total Diabetes Supply.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
International Returns & Replacements:If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your taxes and duties for a fee. Please contact shipping carriers directly to initiate this service.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, TDS reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undelivered packages or merchandise to us.
Fraud Protection Policy:
For your protection orders are subject to TDS's verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through a secure upload page which we will provide should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers, including country and city codes.
TDS reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.
In an effort to protect our everyday low prices, and customer data, we sometimes need to take additional steps to verify orders that have fail some flag indicators. International credit cards may require a specialized procedure that assists us in verifying cardholder identity. Most verification's are a one-time thing. We are sorry for any inconvenience this may cause.
The Small Charge Verification procedure works like this:
If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided.
We will charge a small sum to your credit card (usually under $2.00), which amount will be refunded immediately following verification.
You will need to check your credit card account to see how much was charged, and then let us know through the link provided in the verification email, e-mail firstname.lastname@example.org.
If your response matches the actual amount charged, we will ship your order within 1-2 business days after hearing from you.
All Total Diabetes Supply verification emails are secure and will come from the email address email@example.com.
To help speed up the verification process, please respond promptly to our verification email.
If you have any further questions about our credit card verification procedure, please feel free to contact us at firstname.lastname@example.org.