How do I create a user account?

You can create a user account by clicking the “Sign Up” link found in the top right corner of the webpage. To effectively create your account, you must include all information in fields containing an asterisk (*) before the box.

How do I get the login data for "My account"?

Once you have created an account, you may login at any time using the email address and password chosen during your Sign Up. If you’ve forgotten your password, you may retrieve it by selecting the “Forgot your password?” link found to the right of the Account Login. If your email is registered in our system, we will send the password to that email address.

Who should I contact with questions about my order, payment, or delivery?

If you are unclear about an order or are experiencing issues with your delivery, you may contact us at any time by calling Customer Service at (877)-977-7709, or by e-mailing customer-service@totaldiabetessupply.com. Please note that questions pertaining to the status of your order may be found in the email that you provided at checkout. This includes information such as the confirmation of your order and payment, as well as notification at the time your order was shipped, along with its delivery tracking number.

What should I do if I am having trouble placing my order?

If you are experiencing technical or issues of any kind placing your order, please contact Customer Service to further assist you place the order.

How can I order online as a new customer?

You can place an order as a new customer at any time by adding your desired items to a shopping cart, and proceeding with the checkout process when you're ready.

How do I order online as a returning customer?

Returning customers are welcome to sign in to their accounts first before placing new orders with us. Signing in provides the website familiarity with you and the products you've previously purchased in order for you to navigate the website more efficiently. If you do not wish to sign in, you may still add products to your shopping cart and checkout as normal.

Can I enter different billing and shipping addresses?

We generally do not approve orders with billing and shipping addresses that do not match without verbal confirmation from the customer. We understand it is often necessary to ship elsewhere, and in this instance we ask that you please contact our Customer Service number for assistance.

What will happen after I place my order online?

After you place an order, you will receive an email immediately upon checkout confirming you of its confirmation. Further emails pertaining to the status of your order, such as notification once your order is shipped, along with its tracking number for delivery, will be sent to you. Please note that all emails regarding the status of an order will be addressed to the email address you provided at Checkout.

How do I contact your customer service?

If you need assistance, you may contact Customer Service at (877)-977-7709 any time Monday- Friday 9:00am - 5:00pm E.S.T, or by e-mailing customer-service@totaldiabetessupply.com.

Who should I contact with general questions about a product?

General questions regarding an item and its function should be directed to the item's manufacturer.

How do I pay?

Given that Total Diabetes Supply operates as a web-based store, the best recommended form of payment is with a credit or debit card. Electronic transactions take place immediately at the time of checkout and are the highest-guaranteed method of payment for both you and TDS. Alternatively, you may send us a money order or check upon arrangements made by calling Customer Service. Please note that mailing a check will result in additional delivery time as we do not ship orders prior to guaranteeing payment.

How do I pay by credit or debit card?

To pay with a credit or debit card, please first confirm that we accept it. We accept cardholders using Visa, Mastercard, Discovery, American Express, or accounts such as Paypal and Checkout with Amazon. As long as you are using an accepted form of payment, you can confidently submit the necessary information at the time of your Checkout. If the payment transaction is completed successfully, you will receive a confirmation page listing your order number. Please note that if your browser fails to load after pressing submit, you may confirm its transaction by checking your email for a confirmation message.

How is my order shipped?

Unlike many on-line stores, here at Total Diabetes Supply we stock almost everything we sell. This enables us to get your order shipped the same day, for fast delivery. We ship orders over $99 FREE of charge via Standard Ground Shipping within the continental United States. Most orders are shipped within 24 hours and a delivery confirmation number for your package will be sent to you via email as soon as we ship your order. To find out more about the shipping methods we offer, please review our Shipping & Policies page.

How do I return a product that I ordered?

We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by Total Diabetes Supply for a full credit or refund within 7 days from the date of delivery. Returned items must be in their new condition with original unopened packaging. We DO NOT ACCEPT RETURNS OF OPENED ITEMS. Please note that this includes breaking the original manufacturer seal. Items returned in new condition with original packaging more than 7 days after delivery date will be charged a 20% re-stocking fee. Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at (877) 977-7709 or by e-mailing us at customer-service@totaldiabetessupply.com

Before returning anything, Customers must call or email Costumer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you.

If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us.

Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent. All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.
If you are sent short-dated products, please contact our customer service department to make arrangements to exchange the product for one with a longer expiration date. We are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photo-graphical errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.