We make every effort to ship orders within 1 business day. Most customers can expect to receive their order within 1 to 5 days. If you need your order sooner, you can select a faster shipping method at checkout. Next Day Air, Second Day Air, and Priority orders will ship the same day if ordered before 2pm EST (Monday - Friday). You will receive a tracking confirmation email once your order is shipped.
Orders that require prescription approval or customer service follow up may take longer to ship. We do our absolute best to inform you of any delays as soon as possible so you know when to expect your items.
Orders over $79 ship free! All other orders are charged starting at $4.99 and up, depending on the weight of the order and the delivery timeframe chosen at checkout.
Most orders are shipped via USPS, UPS, or FedEx, depending on the size and destination of the order.
No, at this time we only offer shipping within the United States and select U.S. territories. This includes the 50 U.S. states, Puerto Rico, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
We ship the majority of orders from our Fort Lauderdale, FL location. Some orders may be shipped directly from our suppliers' distribution center, depending on the items purchased.
We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return most items shipped by Total Diabetes Supply for a full credit or refund within 7 days from the date of delivery. Please report any damages, shortages or discrepancies within 7 days of delivery by contacting our Customer Service team.
Call Us: 1-877-977-7709
You can find our complete shipping and returns policy here.
No, you do not need an account to purchase from our website. We encourage setting up an account to easily reorder your supplies, check your order status, and other convenience benefits, but it is not required.
If you're having trouble logging into your account, first check to make sure you have an account set up. Even though you may have ordered with us before, your account isn't set up until you register with an email and password. Once you create your account, you will receive an activation link via email. Click the link in the email to successfully activate your account. Once logged in, you will be able to view your past orders if you created your account using the same email address associated with your previous orders.
If you have an existing account but are having trouble logging in, the best thing to do is reset your password. To do this, go to the Account page and click the Forgot password? link. Follow the prompts to create a new password.
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club and PayPal.
Alternatively, you may send us a money order or check upon arrangements made by calling Customer Service. Please note that mailing a check will result in additional delivery time as we do not ship orders prior to guaranteeing payment.
No, at this time we do not accept any form of insurance.
As soon as you place your order via debit or credit card, your payment method will be authorized until shipment. During this time, you may see a pending charge for the total amount of the order. Once your order is shipped, the payment will be captured and the pending charge will disappear within 24 to 48 hours.
Auto-Ship Program: Your payment method will be charged automatically on the date your Auto-Ship order is scheduled to ship.
Find the items you need and place your order through our website as normal. If you already have a prescription on hand, you can upload it here, and we will ship out your order as soon as we receive it. If not, our Customer Service team will quickly reach out to you with options for submitting your prescription, including calling and requesting one from your doctor if you'd like us to do so.
All items that require a prescription are marked with an “RX” icon on the product page. Please be sure to check the RX Requirements tab on the product page for details as some RX items only require a prescription in certain states.
If you already have a prescription on hand, you can upload it here, and we will ship out your order as soon as we receive it. If not, our Customer Service team will quickly reach out to you with options for submitting your prescription, including calling and requesting one from your doctor if you'd like us to do so.
CT, ME, NH, NJ, NYThese states require a prescription for quantities over 10 syringes. If you order over 10 syringes shipping to one of these states, we must confirm your prescription.
ILThe state of Illinois requires a prescription for quantities over 20 syringes. If you order over 20 syringes shipping to Illinois, we must confirm your prescription.
DEThe state of Delaware requires a prescription to order syringes. If you order syringes shipping to Delaware, we must confirm your prescription.
FL (Miami-Dade, Monroe, Broward County)These counties require a prescription to order syringes. If you order syringes shipping to one of these counties, we must confirm your prescription.
Visit any Total Diabetes Supply product detail page. Select the “Subscribe & Save” button and select a quantity and frequency. The default options for delivery are every 30, 60, or 90 days - but you can always adjust your schedule from within your customer account later. Add the selection to your cart. Add additional products or go straight to checkout.
Note: You can add one-time purchases to the same cart and checkout all at once. The first order will contain all items and all future subscription orders will ship out with the subscription products only. Checkout out with your billing, shipping and payment info. You will be asked to create an account for subscription orders so you can manage them moving forward.
Yes, you can subscribe to multiple products at once! And if you want to try a new product or just need something extra, you can simply add a one-time purchase to your subscription order. Easily add or remove products from an existing subscription at any time.
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Under Actions, click Edit for any active subscription you want to change. Here, you can modify your Next Charge Date and Subscription Delivery Schedule, as well as Quantity. You can also click Delivery Schedule to review a summary of all your upcoming orders.
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Under Actions, click Edit for any active subscription you want to change. Here, you can modify your Subscription Delivery Schedule, and change your delivery frequency.
Of course you can! To pause a subscription at any time, log in to your account. From the My Account page, click Manage Subscriptions. To pause an order, simply click Cancel under Actions on any subscription product you want to pause. You can reactivate a canceled subscription at any time. You can also skip an upcoming shipment by clicking the Delivery Schedule tab. Then, select Skip for any upcoming order you would like to skip.
To add products to an existing subscription, log in to your account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Select Add Product, located directly below the subscription you would like to change. You will then be prompted to find and select a new product to add.
Once you have selected the new subscription product you want to add, you can set the quantity, delivery schedule, delivery address and next charge date.
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. In the Billing Information tab, you'll find the current method of payment along with the current billing address. *Please note, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
Log in to your customer account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Click on Addresses and click onto the address you would like to update. You will then be able to modify your shipping address fields. *Please note, this only affects the shipping/delivery address. This does not update billing information related to the method of payment.
You can pause or cancel a subscription at any time by logging in to your account. From the My Account page, click Manage Subscriptions to view your active and paused subscriptions. Under Actions, click Cancel for the subscription you want to cancel or pause.
All subscribers are guaranteed extra savings! You will save 5% off the current list price at the time of shipment. If you notice a change in your subscription price, it is most likely due to a change in that product’s list price. Please note, discount codes may not be combined with your subscription discount.
Applying your discount code is easy! Once you begin the checkout process, you will see a box to apply a gift card or discount code. Enter your discount code and click Apply. *Please note, the area to enter your discount code will appear after you press the Checkout button on the cart page.
Subscribe to our email and SMS (text messaging) promotions to stay informed of our sitewide sales and special offers.
The strikethrough prices represent the recent prices of products currently on sale. Some products may only be on sale for as short as a few hours, whereas other products may remain on sale for longer periods of time.
No, only one discount code may be applied per order.
Most discount codes exclude a small number of products we sell because they are already listed at the lowest price available. Usually these exclusions include Dexcom, Flowflex, and "get one free" products, or products already on sale (with the red sale tag). If you are having trouble applying a discount code and have questions on its exclusions, please contact our Customer Service team.
- Some discounts are one-time use only. If you've already used the discount code in the past, you may not be able to apply it again.
- The discount code may have expired. Check the promotion you received the discount code to see if the expiration date passed.
For all other questions, please reach out to our Customer Service team and we would be more than happy to assist.
Our Customer Service team is available to assist Monday through Friday, 9am to 5pm EST.
For questions related to how a product works or its function, we ask that you contact the product's manufacturer for assistance.
For other questions related to product availability or product descriptions on our website, please contact our Customer Service team.